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Updated: Nov 7


I perked up more than a month ago when I went to the Nespresso website to order a few sleeves (each sleeve equates to 10 servings) of the brand's 14 ounce Vertuo Alto Dolce coffee. I just refer to it as the grey coffee because that's the color of the foil on the capsule. The grey wasn't listed but the other 14 ounce offering, sleeves of the green foil capsule were available for purchase. I passed on purchasing the green as was hopeful the grey would soon reappear on the website. Was curious when the grey would be restocked so reached out to customer service. The person I spoke with on the Nespresso 800 number did not have any information so I then went to my "go to"complaint hot line: T-W-I-T-T-E-R. The Nespresso Twitter folks were quick to respond.


Only after questioning the Nespresso handle on Twitter I found out the 14 ounce size capsules are being discontinued and what will be introduced are new flavor offerings for the other capsule sizes. Hmph. I promptly passed along my displeasure. Then went to Bloomingdale's app and was glad to see the 14 ounce green capsules were available but would need to buy 4 sleeves, or 40 servings. Not a problem and I quickly placed the order. Within a day or two, Bloomingdale's notified me my order could not be fulfilled. Another Nespresso let down. Hmph.


Determined to locate the grey capsules I dashed out on a Saturday morning and found grey sleeves available at Bloomingdale's and then bought a few green sleeves at the Nespresso boutique. While at the boutique expressed annoyance with the green being discontinued. At the time I felt my opinion would not get communicated to the Nespresso decision makers. (Have I been proven wrong yet?)


Based on what I've read Nespresso had enjoyed being considered to be a luxury brand. However, looking back on my recent experiences it seems to have acted more like a mediocre consumer products company. It should have been proactive and then transparent in connection with discontinuing a product line. The 800 customer service number should have had up to date information.


More to the point-- I think it would have taken minimal effort on Nespresso's part to live up to a luxury brand feel. Nespresso has a data base of customers' purchases. In fact sometimes when I've gone to the boutique to buy sleeves, the sales associate omitted saying hello and went directly to asking me the phone number associated with my account.


Nespresso should have done a data review of the 14 ounce coffee purchasers and notified loyal customers the 14 ounce capsules are going to be discontinued. (I don't recall seeing an email notification about this.) It probably would be unable to fill orders for all those wanting to stock up on these capsules before they are phased out. However, a small dose of customer service would have been nice. I'd think a luxury brand would have communicated this phasing out of a well liked product.


Another oddity is as of today, the 14 ounce green foil capsule is still on the website in the shop for Vertuo coffee section. However, it is unavailable for purchase. There is an option to "Find Similar Coffee." When that is clicked, the 7.7 ounce or 1.35 ounce capsules of four other flavors appear. How are these similar? Aren't these smaller portion sizes?


Nespresso, please do better and bring back the 14 ounce capsules.



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  • Pamela Tucker

Continuing with my decluttering goals, in recent weeks I've spent time selecting and marketing some of my never worn things such as shoes and tops or slightly worn items such as bags and jewelry on the social marketplace Poshmark. Last weekend I reached my 10th sale. See photos below for a selection of my sales. (Would you buy these items?) That 10th sale permits me to access the Poshmark Wholesale Market. Don't know anything about the Wholesale Market so investigating it is on the agenda.


Before starting on Poshmark I didn't do any preliminary research covering how to be successful with it. Looking back I should have read pointers and tips which probably would have made some aspects of selling on Poshmark easier, or maybe even more profitable.


The top things I've learned so far: 1. Pricing the item is difficult. I think experience will inform my pricing judgment as time goes on. 2. Shipping is an important aspect of the sale and impacts potential profit.


Pricing

I've spent a good portion of my career doing competitive research. So naturally my pricing strategy here has included looking for the same or similar items on Poshmark and other social marketplaces such as Mercari and Tradesy. (Still deciding if I'd sell my better stuff on the RealReal) to get a starting point for the price. For the items I'm selling and where there's a match on any of the social marketplace sites, I've been underpricing my items. Of course the condition among the compared items vary so I use my best guess to see how my item compares. On top of that, I've been pretty quick to lower prices to those who liked the items and then also lower the prices to the public. These price reductions certainly helped my things move. My primary goal is to declutter and my secondary goal is income so I'm not concerned about my pricing strategy. Yet, so not to be foolish and almost giving things away"will be reconsidering pricing in the days ahead. For those where income is the key consideration, highly recommend that you focus on finding out how to price items before signing on to Poshmark or any other resale site.

Shipping

Packing Based on my experience, recommend you sell things that are easy to pack. If the item doesn't fit in a USPS Priority Mail box, you need to buy your own box. Odd shaped items such as handbags don't easily fit into these boxes. In my area, these shipping boxes are at least $4.00 or more. Also factor the time it takes to go to the store to buy the boxes.

Shipping price. Since five pounds is the limit on Poshmark before additional postage costs kick in on top of the $7.45 you are charged if you offer free shipping, (*) focus on selling items that weigh no more than 5 pounds, including the item, wrapping and the weight of the shipping box. (3) Shipping Materials: My first sales was a big Tory Burch leather tote. The tote was relatively large so I used lots of tissue paper and bubble wrap. These costs add up quickly. Furthermore, making sure the handles didn't get bent while packing was challenging!


(*) Poshmark sets a fee of $7.45 for shipping for five pounds or under. The buyer or shipper pays for it. Since my first sale I've picked up the $7.45 cost for each package. The $7.45 is deducted from my earnings. Poshmark also has the option of discounted shipping for buyer. I probably should not have opted to pick up the shipping cost because I'm having a difficult time convincing myself to change it. Will reconsider.


I'm finding this an interesting and fun experience. So much to learn and share!


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  • Pamela Tucker

Following up from my last post that mentioned I was working on decluttering my living space, recently visited the newly remodeled Bed Bath and Beyond flagship store in the Chelsea section of New York City (6th Ave. & 18th Street.) The layout has certainly been decluttered! The store is much cleaner including wider aisles, lower sight lines and with a number of large windows the main floor is much brighter. This format is part of the new CEO's three year turnaround plan. Overall the shopping experience was ok; nothing more and nothing less.

Along with the decluttering is of course less merchandise. Prominently displayed is the retailer's private label merchandise, including a line named "Our Table," the new kitchen and dining collection. It looked nice and cheerful, well sized and thoughtfully simple. Though when I picked up a bowl it seemed heavy. Yet if price is the reason to purchase, then for $5 this bowl and the entire dining set at a reasonable price might be a buy. (The price is less if you are a Beyond Member.) I wished there were more national labels available in the store but that goes against the strategy. The retailer is planning to have about eight private labels by early 2022. Based on my limited interaction with Our Table unsure if I'm going to pursue these other private labels.


My local Bed Bath and Beyond closed last year so I took my short shopping list to the Chelsea store. The checkout is a key memory in this shopping trip. There were lots of self checkout stations and only a few cashiers at those stations. Since I had coupons on my phone and paper coupons decided to have a cashier do the checking out. The self check out stations were not busy and I waited what seemed to be a long time to pay. I believe there were 2 cashiers at the check out. The cashier was pleasant and professional. But my thoughts were about the wait to pay!


Management will probably be making adjustments to this new format. In addition to recommending more cashiers be employed to assist customers with a speedy checkout experience, or have those assigned to assist the self checkouts with problems move over to being a cashier to work with those who'd like the cashier experience, recommend the restrooms also get some more attention. At the risk of TMI, the stall I was in did not have any tissue. Unlike Elaine in Seinfeld, there wasn't anyone there to ask if she could spare a square!

Have you shopped the remodeled Bed Bath and Beyond in Chelsea? What was your experience?





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