When it comes to a key case it turns out I'm fussy. The case can't be too big; yet, must be big enough to hold several cards, some cash and a few coins. And since I see and use a key case every day it should be pretty and of course have a sturdy key ring.
For such a small item, I spent loads of time searching for the one -- hours looking online and walking many miles in Manhattan. Finally, on an early Sunday morning walk down Madison Avenue the perfect key case was in the colorful window display at Frances Valentine. The store wasn't to open for hours so decided to buy it online. But, after searching the Internet was unable to find it any place.
I returned to the store the following Saturday and this great green patent leather key case was still there. Had the choice of bright pink or light blue, but the lively green won me over. Learned this item has been around for some time so that's probably why couldn't find it online. I always like to buy the newest but in this case it did not matter. This shopping trip was a success.
What made my shopping experience especially nice and memorable was the customer service. Not only was the sales associate and her colleague welcoming and friendly, the sales associate offered to take off the keys from my current key case and place the keys on my new key case. I loved that she did that for me. My nails thank her too! I look forward to visiting the store again.