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  • Pamela Tucker

I can see clearly now


A big shout out of thanks to the kind sales associate at the Robert Marc NYC store located at 782 Madison Avenue.


By habit I wear sunglasses in the sunshine, rain and even when it is snowing. Unfortunately I’ve been unable to sufficiently clean the lenses. I’ve tried a number of cleaning methods, cleaning products and also my own home made solutions but have not been not successful. So I’ve gotten used to wearing dirty lenses; but it is annoying.


On the way to a dental appointment the other day walked by a Robert Marc NYC location (one of about 6 located in NYC) to see if it sold an eyeglass cleaner. Once buzzed in by the sales associate, I explained my issue. He was friendly and attentive and explained that although the store does not sell cleaning products there are ways to nicely clean the lenses. He then offered to clean my sunglasses and did a great job. Wow! What a difference. He also gave me a wrapped microfiber cloth to take care of my glasses.


One might wonder why I'm posting a retail experience that took just a few minutes and might not be all that meaningful or memorable. For me this was a super experience. I had a problem and it was solved. There wasn't any selling involved, the sales associate was a good listener and professional. I do not wear prescription glasses. However I'll be sharing this great experience with my friends and if I ever need to buy prescription glasses I'll be returning to Robert Marc NYC at 782 Madison Avenue in NYC to buy those glasses.



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